Spa Policies - HydroSpa Wellness by Water Muskoka

Spa Policies

PAYMENT

Prices do not include applicable taxes or gratuities. All massages are performed by certified professionals, however only massages performed by a Registered Massage Therapist will receive a receipt from the RMT. Gratuities for your service provider are left at your discretion. Menu prices do not include gratuity, Local fee of 2.9% and tax will be added to your bill.

RESERVATIONS

Please reserve appointments at least three weeks prior to arrival so that we can meet your scheduling requests. A credit card is required at time of reservation. If you are a mom-to-be or have health concerns, please let us know so we may consult with you on spa services that are recommended during this time.

AGE REQUIREMENT

The HydroSpa is available to guests 18 years and older.

CANCELLATIONS

Treatments are reserved especially for you. If you need to cancel or reschedule your appointment, please give us 24 hours’ notice to avoid a full service charge. Group reservations are subject to contracted agreement and an 18% automatic gratuity.

HydroSpa CHECK-IN

Please arrive 25 minutes prior to your appointment to begin the relaxation experience. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

SPECIAL CONSIDERATION

We offer guests an opportunity to escape in a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, digital devices and cameras are not permitted in the HydroSpa.

Copyright ©2021 JW Marriott The Rosseau Muskoka - All Rights Reserved.