Spa Policies - HydroSpa Wellness by Water Muskoka

Spa Policies


Prices do not include applicable taxes or gratuities. All massages are performed by certified professionals, however only massages performed by a Registered Massage Therapist will receive a receipt from the RMT. Gratuities for your service provider are left at your discretion. Menu prices do not include gratuity, Local fee of 2.9% and tax will be added to your bill.


Please reserve appointments at least three weeks prior to arrival so that we can meet your scheduling requests. A credit card is required at time of reservation. If you are a mom-to-be or have health concerns, please let us know so we may consult with you on spa services that are recommended during this time.


The HydroSpa is available to guests 18 years and older.


Treatments are reserved especially for you. If you need to cancel or reschedule your service(s), please provide a minimum of 24 hours notice per service (or 72 hours notice when four or more services are booked) to avoid incurring a full service charge. Group reservations are subject to contracted agreement and an 18% automatic gratuity.


Please arrive 25 minutes prior to your appointment to begin the relaxation experience. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.


We offer guests an opportunity to escape in a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, digital devices and cameras are not permitted in the HydroSpa.

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